A Complete Guide To Connect To Etihad WiFi

Last Updated on March 14, 2024 by AirwaysWiFiGuide Team

Etihad Airways(EY) is the 2nd largest flag carrier & airline in the United Arab Emirates. The airline was founded in 2003 and its headquarters is located at Khalifa City, Abu Dhabi, United Arab Emirates. The airline serves passenger & cargo flights in North America, Africa, Australia, the Middle East, Europe & Asia.

It uses Abu Dhabi International Airport as its main base or hub and operates 1000 flights weekly to over 120 destinations. Etihad Aviation Group is its parent company.

Etihad Airways Overview At A Glance

NameEtihad Airways
CountryUnited Arab Emirates
HubsAbu Dhabi International Airport
HeadquartersKhalifa City, Abu Dhabi, United Arab Emirates
WifiPaid or complimentary inflight wifi available
Wifi ProviderPanasonic Avionics
Employees13500 as of 2020
Frequent-flyer programEtihad Guest
Customer Service Phone Number00 971 600 555666 00 971 (0)2 511 2170
Emaildutymediaofficer@etihad.ae, baggageclaims@etihad.ae  

Etihad Inflight WiFi

Like other Middle Eastern flights, Etihad Airways is known for its inflight services. However, its Wi-Fi service is not free except for the Etihad guest members who can enjoy unlimited free chat packages for free during their flight. Also if you are an Etihad first or guest platinum member then you can receive and enjoy complimentary unlimited Wi-Fi while you are on board. Other guests must purchase a Wi-Fi package. Paid Wi-Fi services are available for flights under seven hours and flights over seven hours where both cat and surf packages are available. The airline does not have Wi-Fi facilities on its A320 and A321 fleet.

Etihad Airways

Etihad Airways WiFi Cost

Etihad Airways provides amazing data plans for its guests. If you are a member of first-class or Etihad guest platinum then you will get onboard complimentary wifi access. Also, guest members with Silver, Bronze & Gold memberships will get attractive offers like discounts and more. The Wi-Fi packages at Etihad Airways are as follows:

Flights Under 7 HoursServicesCost ($)
Package Name: – ChatText-only package which is ideal for chatting and messaging via apps.Free for Etihad guest members, for other guests $2.99.
Package Name: – SurfBrowsing on the web, surfing on social media, and checking emails with unlimited data.1200 Etihad Guest miles or $9.99
Flights Over 7 HoursServicesCost ($)
Package Name: – ChatText-only package which is ideal for chatting and messaging via apps.Free for Etihad guest members, for other guests $4.99.
Package Name: – SurfBrowsing on the web, surfing on social media, and checking emails with unlimited data.3000 Etihad Guest miles or $24.99

Note you can only refund a Wi-Fi package if it does not work after purchase. Partial refunds are not available. For details visit here.

How To Connect To Etihad WiFi Onboard?

  • Turn on Wi-Fi on your device.
  • Now connect to the Wi-Fi network named “Etihad Wi-Fly”.
  • Open your device browser and it will automatically redirect you to the Etihad Airways Wi-Fi homepage portal.
  • Now purchase your desired Wi-Fi package(if you are a returning customer then re-login or redeem a voucher).

Note: In case the Etihad Airways portal does not open automatically then in the search bar of our browser type the public web address(www.etihad.com) and it will redirect you to the Wi-Fi portal to solve the issue.

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Etihad Airways Entertainment:

Etihad Airways provides inflight entertainment service to all of their A320 or A321 flight. You can stream movies and TV shows, listen to music, and more directly on your device. To enjoy the entertainment facility on your device connect to www.ebox-etihad.com and start enjoying the services! The airline also has the latest kid’s movies, TVs, and games that your kids can access easily from the easy-to-use interface. Parental lock available with kid’s entertainment so that you can control what your kids are watching. The airline recommends bringing personal devices and headphones to enjoy their inflight entertainment.

Etihad Airways Mobile Charging Facility

In each seat, you will find charging ports where you can charge your electronic devices. Don’t forget to bring your own charging cable.


Does Etihad Airways Have WiFi?

Yes, Etihad Airways has Wi-Fi facilities available on all aircraft except for A320 and A321.

Does Etihad Airways Have Free WiFi?

If you are an Etihad guest member then you can enjoy free Wi-Fi(chat package) during your flight. Also, a complimentary Wi-Fi facility is available for all First and Etihad Guest Platinum members.

Can I Purchase A WiFi Package Before My Flight on Etihad Airways?

No, you can not purchase your Wi-Fi package before your flight, meaning you can only purchase a Wi-Fi package once you are on your flight. You can purchase Wi-Fi packages using your credit cards, PayPal, Apple Pay, Alipay and Etihad Guest Miles.

Can I Use Etihad Airways WiFi On Two Devices Simultaneously?

No, you can not connect Etihad Airways Wi-Fi on two devices simultaneously. You have to log off from one device to connect to another one with the same email address.

Can I Upgrade My Etihad Air WiFi During The Flight?

No, upgrading from one package to another(chat to surf) is not possible during the flight. However, you can use a different email address to purchase a surf package on a different device.

Etihad Social Media Pages