Last Updated on August 11, 2023 by AirwaysWiFiGuide Team
Singapore Airlines or simply SIA is the flag carrier airline in Singapore. In 1947 the airline was founded as Malayan Airways then in 1972 Commenced as Singapore Airlines. The airline has been ranked as the world’s best airline four times by Skytrax.
In 2019 it was nominated as the best cleanest airlines & Best airline cabin crew. The airline uses Changi Airport as its main hub & daily serves 137 destinations in 32 countries around the world.
Also, it has a total of 146 passenger aircraft among these mostly used aircraft are Airbus A350-900(51), Boeing 777-300ER(26), Airbus A380-800(17), Boeing 787-10(15) etc.
Singapore airlines inflight wifi service provided by Panasonic & SITAONAIR. Wifi service is available in the following aircraft.
| Aircrafts Name | Wifi Provider |
| Airbus A350 (ULR) | Panasonic |
| Airbus A350(Regional) | SITAONAIR |
| Airbus A380 | SITAONAIR |
| Boeing 777-300ER | Mixed |
| Boeing 787-10 | Panasonic |
Quick Overview – Singapore Airlines
| Airlines Name | Singapore Airlines |
| Founded | 1947 (Malayan Airlines) |
| Headquarters | Airline House, 25 Airline Road, Singapore 819829 |
| Hubs | Singapore Changi Airport |
| Destinations | 137 |
| Countries | 32 |
| Aircraft size | 146 |
| Boeing | 71 in service |
| Airbus | 75 in service |
| IATA | SQ |
| ICAO | SIA |
| Callsign | SINGAPORE |
| Country | Singapore |
| Alliance | Star Alliance |
| Website | Singaporair.com |
Singapore Airlines WiFi Plans & Costs
If you want to enjoy the fastest wifi service then you can buy a plan that suits you most. Singapore airlines offer four different types of wifi plans for its inflight passengers.
These include time-based and data-based plans. Note that: You can not use the purchased wifi plan for one route to another.
For example, if you purchase wifi for Singapore to Tokyo route then you can not use it for the flight from Tokyo to Los Angeles route.
| Plan | Service | Data Amount | Price($) |
| Chat(2 hours): Cannot be paused | Text only messaging on different chat apps(WhatsApp, WeChat, Line, Viber, Messenger, InstaChat, iMessenger etc). | 30 MB | 3.99 |
| Pro | Sending & receiving emails, Web browsing. | 100 MB | 9.99 |
| Premium | Suitable for work | 200 MB | 15.99 |
| Surf(3 hours): Cannot be paused | Staying connected, web browsing | 15.99 |
Do Note That These wifi plan prices can be changed from time to time. So, look for the latest wifi plans & promotions.
Complimentary WiFi Service
Along with paid plans, Singapore airlines provides complementary wifi service to some selected passengers. These are as follows:
| Passenger Type | PPS | KF member | Non-KF member |
| Suites / First Class Unlimited Wi-Fi | |||
| Business Class 100MB (text messaging on Apps & web surfing) | |||
| Premium Economy / Economy Class | 100MB (text messaging on Apps & web surfing) | 2-hour chat session Suitable for text messaging On Apps | Not applicable Inflight 2 hours chat (Join Krisflyer member) |
Note: Messaging apps include: WhatsApp, WeChat, Line, Viber, Facebook messenger, iMessage and InstaChat etc. In the inflight portal you will get the full list.
How To Connect Singapore Airlines Wifi?
- At first enable your device wifi network.
- Then choose wifi SSID “KrisWorld” from network options.
- Launch your browser & visit http://www.singaporeair-krisworld.com/.
- Choose your wifi plan & confirm purchase.
Support Centre & Contact Information
| Department | Email/Call |
| SITAONAIR – wifi service | cs@sita.aero |
| Panasonic – wifi support | SIA.CustomerCare@Panasonic.aero |
| Customer Service | 1-800-742-3333 |
| Reservation email | us_reservations@singaporeair.com.sg |
Inflight Data Roaming At Singapore Airlines
If your sim operator has roaming agreements with OnAir & Aeromobile then you can use inflight mobile data. Mobile data roaming will be charged as per your mobile operator & will be added to your mobile phone bill. To connect:
1. First turn off the flight mode & enable roaming then connect to OnAir or Aeromobile network.
2. Wait to receive a welcome SMS that will notify you that your service is available.
3. You are connected now and can send & receive texts, emails & browse on the web.
Note that: If you are a customer of Singtel or Starhub then you can enjoy unlimited data roaming at the following rate:
1. Singtel (29 SGD for 24 hours)
2. StarHub, M1(25 SGD per a day: time reset daily 00:00 hours of Singapore time which is GMT+8).
Mobile Charging Facility
Singapore airlines provide an inflight mobile charging facility to some of its aircraft. Boeing 777-200 & 200-ER have USB charging ports in first-class & Business class.
Also, Airbus A380 has USB charging ports in all classes. Airbus A350 & 777 have USB charging facilities in business classes. A350, A380 & 787 have a USB port in each seat in all classes.
FAQs
Do You Get Free Wi-Fi On Singapore Airlines?
Yes, complimentary wifi service is available for passengers of First class, Business class & Premium Economy or Economy Class.
How Fast Is Singapore Airlines WiFi?
Usually download speed is 10 Mbps depending on the number of users, location etc.
Can I Make Phone Calls In The Air?
You can not use your phone to voice calls. However, you can make a call by using the ‘In-seat Telephone’ available in the airline.
Can I Use My Purchased Wifi Plan On different Flights?
No. You can use your complimentary & all-paid plans for only one flight.
Who Is Singapore Airlines Wifi Provider?
SITAONAIR & Panasonic.
Social Pages:
- https://twitter.com/singaporeair
- https://www.facebook.com/singaporeair
- https://www.youtube.com/user/singaporeair/thelengthswegoto
- https://www.linkedin.com/company/singapore-airlines/
- https://www.instagram.com/singaporeair/
