A Complete Guide To Connect Cathay Pacific WiFi 2023 | CATHAY WiFi

Last Updated on August 11, 2023 by AirwaysWiFiGuide Team

Cathay Pacific Airways Ltd. or simply CPA is the flag carrier based in Hong Kong. It transports both passengers and cargo services. Founded in 1946 by Sydney H. de Kantzow and Roy C. Farrell.

The airline provides services to more than 60 countries and 190 destinations. Based on sales it is the world’s 5th largest airline and based on market capitalization it is the world’s fourteenth largest airline.

CX provides paid WIFI service on board. However, the wifi service is available in Airbus A350 and very soon Boeing 777 and Airbus A330 are going to introduce the wifi service. Although first-class passengers of Boeing 777 and Airbus A350 will get access to free wifi service.

So when you are onboard check whether the aircraft has enabled wifi service. If its wifi is enabled then you can purchase your data package as you need.

Before your flight, you can check your flight status by flight numbers and look for whether the aircraft is enabled with wifi.

Cathay Pacific

How To Connect Cathay Pacific Inflight WiFi?

Connecting to CPA wifi is very simple. 

  • First check whether your devices(Android, iPhone, MAC, laptop etc) wifi is enabled. 
  • Look for the wifi network SSID “Cathay Pacific” and click to connect.
  • Now open your device browser and go to WIFI.cathaypacific.com and select your desired package. 
  • Now you are successfully connected to the wifi. Browse your desired service now.

You Should Keep In Mind:

  • A wifi coverage map is available in each seat pocket.
  • Cathay Pacific does not provide wifi service in the northern polar region.
  • If you are disconnected from wifi then this can be because of a beam switch. So please be patient, wait and try again. 
  • Wifi service is not available during the take-off and landing time.
  • All Boeing 777 and Airbus A330 aircraft have no wifi enabled.

Cathay Pacific WiFi Cost

When the aircraft reaches above 1000 feet you can get internet access on your wifi-enabled devices which include mobile, tablet, laptop etc. You can browse the web, send and receive emails, shop online, use your social media accounts etc. CPA has paid wifi services based on an hourly basis. These are as follows:

Flight times: 6 hrs or less$12.95
Flight times: Above 6 hrs$19.95
One hour of uninterrupted use$ 9.95

Note that: CPA only accepts the following forms of payment: PayPal, MasterCard, Visa, Discover, American Express, Diners Club, JCB, UnionPay, China UnionPay (credit) and AliPay.

Who Is The Provider Of Cathay Pacific Airlines WiFi?

Panasonic provides inflight wifi connectivity to Cathay Pacific (A350 aircraft) and GOGO provides wifi connectivity to Cathay Pacific’s Boeing 777 and Airbus A330 aircraft.

AircraftWIFI provider
A350 aircraftPanasonic
Boeing 777 and Airbus A330 aircraft.GOGOAIR

Note that the wifi service provided by Panasonic is not satisfactory according to customer experience. However, GOGOAIR wifi service achieved passengers praise compare to the Panasonic service.

Customer Support – WIFI

Panasonic WIFI Customer Support: If you face any problem connecting wifi service provided by Panasonic then you can contact them via this email: CPAWIFIHelp@panasonic.aero

or hotline numbers:

  • Hong Kong toll-free at +800-906-284.
  • US toll-free at +1-855-752-0055.

GOGOAIR WIFI Customer Support: For any kind of GOGOAIR wifi support you can live chat with them by

Or email them at: hksupport@gogoair.com

Or contact them at:

  • Hong Kong toll-free at 800-961-983.
  • US toll-free at +1 571 465 5960.

Cathay Pacific Airline Quick Overview

Airlines nameCathay Pacific
Flag carrierHongkong

Can I Charge My Device During The Flight?

You can charge certain devices by using seat power when you are in flight. However, this is not permitted during the landing and take-off. USB ports voltage is 5V DC with 500 mA output. You should charge only one electronic device per seat power/USB port.


Does Cathay Pacific Have Inflight WiFi?

Yes. But it is paid.

How Fast Is Cathay Pacific WiFi?

Wifi speed on A350’s is 3MBPS and on A330’s and B777’s are 10 MBPS due to the newly added faster Satellite system onboard.

Do I Need The Cathay Pacific App To Use Cathay Pacific WiFi?

No, you won’t have to use the Cathay Pacific app to use the wifi service.

What Is The Accepted Payment Gateway For WiFi?

PayPal, MasterCard, Visa, Discover, American Express, Diners Club, and JCB.

Cathay Pacific Social Media Accounts