A Guide To Connect To EVA Air WiFi | EVA WiFi

Last Updated on July 13, 2023 by AirwaysWiFiGuide Team

EVA Airways Corporation or simply known as Eva Air is an international airline based in Taiwan. Also known as Evergreen Airways, the airline’s headquarters is located at 376, Hsin-Nan Rd., Sec. 1, Luzhu, Taoyuan City, Taiwan. Founded on 8 March 1989, Eva Air is mainly owned by a different private company.

As the second-largest airline in Taiwan, Eva Air provides passenger and cargo service to 62 destinations in North America, Asia, Australia, Europe. The main hub of Eva Air is located at Taoyuan International Airport(TPE).

Evergreen Airways has currently operating 78 passenger aircraft and 8 cargo aircraft and most of these aircraft are a mix of Airbus and Boeing aircraft. As a five-star airline, Eva Air provides inflight Wi-Fi service to some selective aircraft.

So, if you want to know other information about this airline then please check our below table in which we have given some basic necessary information about Eva Air.

Airlines NameEVA Airways Corporation
FoundedMarch 8, 1989
Commenced operations1 July 1991
Slogan“Sharing the World, Flying Together”
Headquarter376, Hsin-Nan Rd., Sec. 1, Luzhu, Taoyuan City, Taiwan
Address376, Hsin-Nan Rd., Sec. 1, Luchu, Taoyuan Hsien, Chinese Taipei, 338
Parent companyEvergreen Group
Main hubTaoyuan International Airport(TPE)
Frequent-flyer programInfinity MileageLands
AllianceStar Alliance
SubsidiariesUNI Air
Focus citiesSuvarnabhumi Airport(BKK), Hong Kong International Airport(HKG), Kaohsiung International Airport(KHH), Songshan Airport(TSA)
Aircraft in serviceTotal 86 (78 passenger aircraft and 8 cargo aircraft)
Average fleet age7.3 years
Internet Service Provider (ISP)Panasonic Avionics
Wi-FiAvailable- Paid
Network SSID“EVA-WiFi”
Phone numberNorth America: +1-972-574-9663 Los Angeles: +1-310-362-6600 Los Angeles email: laxttbr@evaair.com
Social MediaFacebook 
EVA Airways Corporation

EVA Air – Inflight WiFi Service

Eva Air provides high-quality Wi-Fi service to its inflight passengers. Panasonic Avionics provides the Wi-Fi service on Eva Air. Currently, wifi service is available on the following aircraft: 787, 777-300ER & A330-300 aircraft. You can use Eva Air wifi service to any of your wifi-enabled devices including personal laptop computers, smartphones or tablets.

You can enjoy WiFi service when the aircraft reaches 20000 feet or higher altitude. Eva Air WiFi service is provided based on satellite communication, so your service can be interrupted in some region which is not covered by the satellite network (example: arctic).

Wifi service has a data limit based on the package you will use. However, there is no time limit. There are four types of data plans provided by Panasonic Avionics. Starting from light messaging of 30 MB to the maximum plan ($39.95).

They accept payment methods like VISA, MasterCard, American Express, Diner Club, JCB & Discover credit cards, PayPal etc for Wifi data purchases. Note: Eva Air wifi only supports the latest browsers. So make sure your device is packed with the following latest browsers:

  • Internet Explorer 11 or higher
  • Google Chrome 50 or higher
  • Safari 9 or higher
  • Firefox 45 or higher

EVA Air – WiFi Data Plan, Cost & Limit

Data PlanLimitPrice
Lite Messaging 30MBUSD 4.95
Standard100MB          USD 14.95
Business300MB          USD 29.95

*** If your ticket is not valid for the complimentary Wifi service or you want to purchase an extra wifi data plan then you can purchase above mentioned data plan when you are onboard.

Note: any data plan mentioned above is restricted by flight number and date and limited to use with the flight.

Also, the lite messaging plan is not for heavy web browsing or social media streaming.

So if you are a passenger in business class then you should buy Lite messaging and Standard plan. And if you are a Premium Economy class passenger then you should buy a Business plan or upper wifi plan and can enjoy complimentary inflight wifi service for long-haul flights. Special fare family offer available. This offer has data limits in different cases.

Fare FamilyBooking Class Code (Note 2)        Free Wi-Fi
Up in Business Class         C        100MB
Standard in Business Class J         75MB  
Basic in Business Class    D          50MB
Up in Premium Economy Class K        50MB  
Up in Economy Class         Y,B     30MB

*Plan/offer may change over time.

How To Connect To Evergreen Airways Wifi?

If you want to enjoy Eva Air inflight Wi-Fi service then just follow the below steps for connecting your device to Eva Air Wi-Fi.

  • Make sure you are using Wi-Fi enabled device.
  • Turn on the flight mode of your device.
  • From the settings of your device find and connect to Wi-FI SSID “EVA-WiFi”.
  • Open your device browser and visit the Wi-Fi portal of Eva Air.
  • Purchase your preferred WiFi plan and start enjoying your service!

Entertainment At Eva Air

You can enjoy the following entertainment facility when you are onboard Eva Airlines.

  • You can enjoy popular and latest movies and Tv shows as well.
  • You and your kids can play and enjoy various games.
  • You can read award-winning magazines per year.
  • You can browse the gallery of various stars.
  • Even you can make shopping by flight by going to the Eva Sky Shop website. You will find and can browse the duty-free catalog available in front of your seatback monitor.
  • You can call your friends, family by using the Eva Air satellite phone service if you are on A330-200s, A330-300s, and selected 777-300ER aircraft.

There is more entertainment facility available. So before your flight, you can ask them or when you are onboard you can ask your cabin crew for details information about inflight entertainment service.

Device Charging At Eva Air

At Eva Air, you can charge your smartphone or other mobile devices on the built-in USB charging port of each seat. Also, there are 110V in-seat power sockets available as per international standards in which you can insert all kinds of power plug.

With these power plugs, you can charge your laptop device to make your business travel comfortable by doing urgent tasks. USB ports available on 787, 777-300ER, and A330-300 aircraft can be used for power charging only.

110V AC outlets are available on Royal Laurel Class, Premium Laurel Class, Premium Economy Class seats and in the Economy class of 787, 777-300ER, and A330-300 aircraft. The maximum power output is 100W.


Is There Wi-Fi Service At EVA Air?

Yes, you can enjoy inflight WiFi service at Eva Air.

Is Wi-Fi At EVA Air Free?

No. Eva air wifi service is paid and there are four different plans available with the prices. In special cases, you can enjoy free service though. 

Is EVA Air Wi-Fi Service Limited?

Yes. It depends on the package you will use. 

What’s The Name Of The Wi-Fi Network?

Eva Air’s wifi network SSID name is “EVA-WiFi.

How Does Eva Air Calculate Wifi Data Usage?

Eva Air calculates inflight wifi data usage as follows:1 email (no attachment):0.02 MB, 1 email (with attachment): varies, Messaging app (1-2 messages):0.1 MB, Social media status update:0.4 MB, Social media page view:5 MB, 1 hour of web surfing:16 MB, 1 min of audio streaming:1 MB.

How Many Devices Are Allowed To Connect Eva Air Wifi?

One device at a time. However, if you want to shift to another device then log out from the connected one and log in to the new one. Use the same username and password information.

What To Do If I Face A Problem Using Or Connecting Eva Air Wifi?

If you face any problem related to the Eva Air Wifi service then you can send emails to the Wifi provider Panasonic Avionics:customercare.tw@panasonic.aero. Or you can call Eva Air’s customer service number at +1-888-4881541 (USA toll-free number) or 0809-091862 (Taiwan toll-free number).

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